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You Are Here:  Main Section - Terms And Conditions Of Use
Terms And Conditions Of Use

1. Title, legal or beneficial, to any goods supplied by the company does not pass to the customer until payment has been made in full.
2. Accounts are due for payment by the last day of the month following the month of invoice. Accounts are overdue after that time and any portion so overdue renders the whole account overdue, in which case we reserve the right to - press for payment, pointing out the consequences of failure to pay by the stipulated time; open court proceedings if necessary; recover from customers all costs, charges and expenses incurred by us or our agents in the collection of monies on overdue accounts. Charge customers interest on overdue accounts at the rate of 2% (two percent) per month compounded monthly from the date of purchase.
3. Back orders-due to the market circumstances beyond our control all back orders for open accounts will be shipped as merchandise is available unless previously cancelled by the customer.
4. Claims-no responsibility can be accepted for any marble in transit. Claims will be allowed for other items only if notification is received by us within 3 (three) days of receipt of goods and all damaged goods returned.

When receiving goods via any of our carriers, please always check the contents of the pallet/parcel before signing the carriers delivery note, or sign the delivery note as "unchecked2. This will then allow you to examine the contents at a later time and advise us if they are not to your complete satisfaction.

We are unable to accept claims that are signed for in good condition where they are later found to be damaged.
5. Prices quoted do NOT include V.A.T.
6. New accounts- Customers who wish to open a credit account should apply on the credit application form available from this company. In the mean-time initial orders are supplied against blank check with order, signed and endorsed 'Not to exceed £...' For the value of the order.
7. Credit Limits- Customers will be informed of their credit limit upon the opening of a credit account.
8. Customers must not exceed their limit without the Company's agreement. However if any customer wishes to have his/her limit changed he/she may of course make an approach to the company, but the final decision rests with the company. If in the mean-time the customer exceeds his/her limit, we will request that a cheque be forwarded to bring the account back within the unchanged limit.
9. Unpaid cheques- a charge of £40 (fourty pounds) will be made on anycheques returned to us unpaid, whatever the reason.
10. Returns- restocking of unwanted/over ordered goods will be credited at cost less 20% (twenty percent).
11. Descriptions- all heights and descriptions in our catalogues and price lists are approximate and are not subject to a guarantee of accuracy.
12. Alterations- we reserve the right to alter prices and specifications or to discontinue any item without prior notice to our customers; please check availability when ordering.
13. Acceptance of these Terms and Conditions- the placing of an order denotes the knowledge and acceptance of these Terms and Conditions of sale.

This site and all contents are © 2003-2009 Glenway Products Ltd
Email: sales@glenway.co.uk   Telephone: +44 (0)116 2448131